Privacy Policy
Effective date: September 19, 2026
Diagnostics On Demand (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information may be collected when you visit our website or submit a service request, how we use it, and the choices available to you.
Information You Provide
When you use our contact form or contact us directly, you may provide information such as:
- Your name.
- Your phone number and/or email address.
- Your preferred contact method.
- Your vehicle’s year, make, and model.
- The service you are interested in and details about your vehicle or request.
Please do not submit payment-card details, passwords, or other sensitive information through the contact form.
How We Use Your Information
We use the information you provide to review and respond to your inquiry, understand the vehicle and service involved, contact you using your stated preference, manage service requests, and maintain the security and operation of our website.
If you provide an email address with a service request, our website may send an automated email confirming that the request was received. This is a service-related confirmation, not a marketing subscription.
How We Share Information
We do not sell or rent your personal information. Information submitted through the contact form is sent to the email inbox used to receive service requests. Our website hosting and email providers may process information as needed to operate the website and deliver messages. We may also disclose information when reasonably necessary to comply with law, protect our rights, address abuse, or help maintain website security.
Website Logs, Cookies, and Third-Party Services
Our hosting provider may automatically record basic technical information, such as IP address, browser type, access times, and requested pages, in routine server logs for security, troubleshooting, and operation. This site may load images or other content hosted by third parties; those providers may receive technical information from your browser when the content is requested. We do not describe any analytics or advertising cookies here because their use has not been confirmed. Your browser settings may allow you to control cookies and similar technologies.
How Long We Keep Information
We keep service-request information for as long as reasonably needed to respond to inquiries, manage service-related records, maintain security, and meet applicable legal or operational needs. The exact retention period may vary depending on the nature of the request and our recordkeeping needs.
Security
We take reasonable steps to protect information handled through the website. However, no website, email transmission, or storage system can be guaranteed to be completely secure.
Your Choices
You may choose whether to contact us by email, phone call, or text message where those options are offered. If you want to ask about personal information you submitted or request that we correct or delete it, contact us using the details below. We may need to retain certain records for legitimate operational or legal reasons.
Phone calls and text messages may be subject to your mobile carrier’s rates and policies. By providing a phone number and choosing phone or text as your preferred contact method, you are asking us to contact you about your inquiry or service request. This does not enroll you in unrelated marketing messages.
Children’s Privacy
This website is intended for people seeking vehicle diagnostic services and is not directed to children under 13. Please do not knowingly submit personal information about a child through the contact form.
Links to Other Websites
Our website or social media pages may link to other websites. We are not responsible for the privacy practices of websites we do not operate. Please review their policies separately.
Changes to This Policy
We may update this Privacy Policy when our website or practices change. The effective date at the top of this page indicates when this version was published.
Contact Us
If you have questions about this Privacy Policy or the information you submitted, contact:
Diagnostics On Demand
Iron Mountain, Michigan
Phone: (920) 241-6782
Email: dodservice@kc9wvk.net